The ISO 9001 standard is designed to apply to almost any product or service, requiring the organisation to consider the planning and delivery to the customer.
Find out how ISO 9001 Consultants can help you to implement the internationally recognised standard for Quality Management.
ISO 9001:2015
The Quality Management Standard
What is ISO 9001?
Key Themes of Quality Management
Design & Development Processes
The design & development clauses in ISO 9001 can be excluded, and many service providers do elect to exclude them.
However design and development can often be seen in both product and service, and applying these clauses of the standard can provide control over the process.
Resources, Infrastructure & Work Environment
The standard requires an organisation to consider the resources it needs to effectively provide its service.
The human resources required to operate the organisation are considered, including the training and skills needed.
However the standard also references to ‘tools’ and work environment needed to create the product or provide the service.
Our Facilities Audit service can help you ensure that the maintenance of essential equipment is up to date and legally compliant
Purchasing & Outsourced Requirements
Processes require input, whether that is a raw material or a sub-contractor. ISO 9001 requires you to evaluate the suppliers and outsource third parties to ensure they help you maintain high standards.
Customer Feedback
Obtaining and analyzing customer feedback, both good and bad, is an important quality management tool to help an organization improve its product or service.
Questionnaires are one popular method of receiving feedback, but there are other ways to hear what customers think.
Quality Objectives & Continual Improvement
As in all management system standards, ISO 9001 requires the organisation to strive for continual improvement by obtaining and analysing feedback from the customer, then setting objectives to improve performance.
It’s Not All Paper Work
We are experienced in implementing Quality Management Systems and can keep the paperwork to a minimum, ensuring you get the maximum benefit from the ISO 9001 standard
Support
We will work with you to build a Quality Management System that fits with your organization, utilizing the good work you already do and supporting improvements.
ISO 9001 Consultants – How we can help.
We are here to help you implement a Quality Management System and achieve certification.
Process Mapping – Business Process Consultants
As an organisation grows it can be difficult for one person to keep track of every activity, and inefficiencies and process breakdowns can easily occur. Process mapping can provide a valuable tool to help you understand your organisation and identify areas of improvement.
As Business Process Consultants Paalan International can help you ‘see the wood for the trees’ by observing the processes of your organisation across different departments and documenting them on easy to follow flow charts. We can then work with you to audit these processes to find out how effective they are at delivering the intended benefit for your organisation
Process Auditing & Improvement
It can be hard to justify the time to audit and document processes that are already occurring in the organisation, but without that baseline it can be extremely difficult to drive improvements. There’s also the added benefit of producing an ‘instruction set’ for staff and other stakeholders to use, reducing the time it takes the to get ‘up-to-speed’ with how the organisation operates.
Paalan International can help by working with each area of your organisation to understand, document and improve their processes.
A short process mapping project could have huge benefits for your future growth.
Interactive Cloud Based Process Maps
We use online tools to collaborate with you to document clear process maps which can be cross-referenced and interlinked.
Using an online tool, process maps can be easily updated and shared across your team, so the people who need them have them.
Process Maps & ISO 9001
Paalan International has a long established record of delivering ISO 9001 Quality Management Systems for clients, and process mapping is a huge part of that process, as it enables predictable and repeatable results to be achieved.
While there are other requirements within a Quality Management System, process mapping puts you closer to achieving ISO 9001 Certification.
for more information.
Applying a Lean Methodology
Process maps are also a great tool to support a lean methodology in your business. Lean focuses on efficiency by cutting waste, among other activities. Paalan International has a team of lean consultants who help organisations by providing training and consultancy tailored to their organisations.
for more information on the Lean Methodology.
Identifying Risk in Processes
As a risk management and resilience company we are focused on helping organisations reduce risk, and this can easily be applied during process mapping where employee, Safety, security and supply chain risks, among others, may exist.
Take the First Step in Process Mapping your Organisation
Talk to us today to discuss the scope of your process mapping project and find out how Paalan International can help.